FASADE · STEEN-HANSEN
Privacy notice
Updated 12 November 2026
Customer-service chat
The FASADE AI adviser uses OpenAI to answer painting and FASADE support questions. The text you submit and recent chat context are sent to OpenAI. Steen-Hansen saves your questions, replies, timestamps and a browser-session reference in a private Wix CMS collection for support and follow-up, accessible to authorised site administrators. This is based on providing requested support (Article 6(1)(b)) and our legitimate interest in reviewing support quality (Article 6(1)(f)). We do not use chats for advertising. Do not include payment details, passwords or sensitive information.
Chat history is available within your browser session. Closing the chat or deleting your website account does not delete the support log. Logs currently remain until manually deleted; an automatic retention schedule has not been configured. To request a copy or deletion, contact post@steen-hansen.no with the chat reference shown in the panel. The OpenAI response-storage option is disabled; provider security retention described below may still apply. The adviser cannot access or change your orders and may make mistakes.
If you choose Contact Steen-Hansen and submit the contact form, we store your name, contact details, preferred contact method, request and a copy of this chat in a private Wix CMS support-request collection. We also send those details and the transcript by email to jak@steen-hansen.no and ulrik@steen-hansen.no for the follow-up you request. Contact-form details are not sent to the AI. Requests and email copies are retained until manually deleted, like the chat logs described above.
Who is responsible?
Steen-Hansen AS is the controller for FASADE: Hylkjeflaten 44, 5109 Hylkje, Norway. For privacy questions or requests, email post@steen-hansen.no with “FASADE privacy request” in the subject. This notice explains this particular service and supplements the Steen-Hansen privacy notice.
What we use and why
| Information | Purpose | Legal basis |
|---|---|---|
| Photo you upload or take, chosen palette/style, editing instructions and generated result | Create the room visualisation you request and return the result. | Provide the requested service, GDPR Article 6(1)(b). |
| Email, member ID, name and profile information; phone/address if you add them | Create and maintain your account and requested saved profile. | Provide the account service, Article 6(1)(b). |
| Saved images, palette, style, date and member reference | Save results to your private account and allow you to retrieve them. | Provide the requested saving service, Article 6(1)(b). |
| Room measurements, selected colours, products and cart quantities | Calculate paint needs and prepare the cart you request. | Provide the requested service, Article 6(1)(b). Remembering the calculator plan in browser storage is optional and uses consent, Article 6(1)(a). |
| Session identifiers, generation counts, request/error information and hosting connection data such as IP address | Secure the service, prevent misuse and enforce generation limits. | Legitimate interests in a reliable, secure service and controlling abuse/cost, Article 6(1)(f). |
| Privacy choices and correspondence | Respect your choices and respond to rights requests or legal obligations. | Consent where applicable, Article 6(1)(a); legal obligations, Article 6(1)(c). |
A photo is required for image generation; email/sign-in details are required for an account. An account is optional. Phone and address are optional in this preview shop. Checkout is disabled, and this site does not currently collect payment-card details. We do not use your designs for public galleries or advertising without a separate agreement.
Photos, camera and AI editing
Selecting a photo keeps it in the browser until you request generation. Generating sends the photo and editing instructions through our server to OpenAI’s image API. Use room photos that you have permission to process, and avoid identifiable people, private documents or sensitive information. Camera access is requested only when you choose to take a photo.
OpenAI states that API content is not used for model training by default, unless the API customer opts in. Its standard abuse-monitoring retention is up to 30 days, with exceptions for legal or safety reasons, including flagged image inputs. This site does not promise zero retention. See OpenAI’s data controls.
AI creates an illustrative image and may produce inaccurate colours or details. It does not make decisions about you with legal or similarly significant effects. The generation limit is applied automatically per browser session.
Who receives data?
- Wix: website hosting, account authentication, database, private image storage and shop/cart services.
- OpenAI: the photo and instructions needed to generate your result, and related service/safety processing.
- Google: if you choose Google sign-in, Google and Wix exchange the identity information needed to authenticate your account. We do not receive your Google password. CAPTCHA providers may process technical information for anti-abuse checks.
- Your selected sharing app: when you press Share and choose a recipient or service, that app receives the exported image. Its privacy rules apply.
- Authorised service/support staff and authorities: where necessary to operate the service, respond to you or meet a legal obligation.
International processing
Provider processing may take place outside Norway and the EEA, including the United States and Israel. EU-only storage is not promised. Such transfers require an applicable adequacy decision or safeguards such as the European Commission’s standard contractual clauses. Contact us for information about the safeguards applicable to your data and to request a copy. See Wix’s privacy and transfer information and the OpenAI data controls linked above.
How long is information kept?
Account information and saved designs are retained to provide your account and gallery. The current preview has no automatic inactivity-deletion schedule. A design’s Delete button hides it and permits Undo; it does not immediately erase the private image file. Deleting membership ends account access but does not automatically purge all image files, contact records, usage records or provider backups. For full erasure, send a request to the privacy contact above. We assess any information that must be retained for a legal obligation or claim and explain any applicable exception.
Browser backups protect incomplete uploads and are removed after the saved image is verified. Recovery is offered for seven days; expired copies may remain locally until site data is cleared. Calculator storage lasts for the tab/session and is removed when you reject optional storage. Your cookie choice is valid for 180 days. Hosting logs, abuse-prevention records and provider backups have separate retention controls; contact us for the periods applicable to a specific request. We do not promise that deleting membership immediately deletes those records.
Your rights and how to use them
You may request access and a copy of your data, correction, erasure, restriction, or portability where applicable. You may object to processing based on legitimate interests. Withdraw optional-storage consent at any time using Cookie settings in the footer; withdrawal does not affect processing that was lawful before it. Refusing optional storage does not prevent use of the core service.
Use Account settings to update your details or delete membership, and My designs to download images. For broader access, export or full erasure, email post@steen-hansen.no. Identify the account email and what you need; never send your password. We may need proportionate identity verification. Requests are normally answered within one month; if an extension is permitted, we will explain it.
You may complain to the Norwegian Data Protection Authority, Datatilsynet, or the supervisory authority where you live or work.
Cookies and changes
Our cookie policy explains each known FASADE storage item and your choices. We will update this notice when processing changes and seek new consent before adding new optional purposes.